FAQs
Check out our list of frequently asked questions below for some quick answers. If you still have something on your mind, please reach out. We’ll be more than happy to get you the answers you need.
🎈 Booking & Reservation
How far in advance should I book?
We recommend booking as soon as possible to secure your date and preferred theme, most families book 3–6+ weeks ahead, but last-minute bookings may be possible based on availability.
How do I book?
You can book directly through our website booking calendar, or by sending us a direct message on Instagram or Facebook. Once you reach out, you’ll choose your preferred date and package, then submit your deposit to officially reserve your spot on our calendar.
Is a deposit required?
Yes a $50 deposit is required to secure your date. The remaining balance is due 7 days before the party to ensure delivery and setup.
What is your cancellation policy?
Cancellations can be made 14 days prior to the scheduled party date. The $50 deposit is non-refundable but may be applied towards the cost of another party if held within 90 days of the original party date. If you choose to cancel our services for any reason, your deposit will be forfeited.
📦 Packages & What’s Included
What’s included in a sleepover rental package?
We deliver, set up, and collect the following day. Each teepee will have its own mattress and fully decorated bed. Depending on your theme, accessories include battery-operated fairy lights, garland, tray table, cushions, blankets, and chalk name boards. Please take care that nothing is broken or damaged, as this incurs additional charges.
Are pillows and blankets provided?
Blankets and decorative throw pillows are provided, but the decorative pillows are not for sleeping on. Sleeping pillows are not included, so guests should bring their own for sanitary reasons.
Is there anything extra I can add on?
Absolutely! At this time, we offer three fun add-ons: a popcorn machine, a karaoke machine, and a Polaroid camera with 10 photos included. Just head to our add-on menu for more details.
📅 Timing & Logistics
When will you deliver and set up?
We’ll finalize exact setup and takedown times 24-48 hours before your event. Typically, setup takes place in the morning on the day of the party, with takedown happening early the following afternoon.
How long does setup and takedown take?
Typical setup takes about 1-2 hours depending on the number of tents/guests. Takedown is quicker around 45 minutes. Please be sure to have all trash, personal pillows & blankets, clothing, phone chargers, party favors, etc., cleaned up in and around the tent area before we arrive to make the process easy and quick.
How much space is required for the setup of each tent?
Each tent requires approximately 45” in width and 78” in length. Please ensure the space is free and clear before setup, as we are not responsible for moving furniture or clearing the area.
How should I prepare for my event?
Please make sure the space where the tents will be set up is clean, open, and free of clutter, with furniture moved beforehand. We are not responsible for moving the furniture. It’s also helpful to have a parking spot nearby, such as in your driveway, so we can unload and set up quickly and smoothly.
How long is the hire of the tent package?
Our standard package is for a one-night rental. A second night can be added at a discounted rate of 50% off, based on availability.
🍽️ Party Rules & Expectations
Can kids eat and drink inside the tents?
Light snacks are allowed inside the tents, but any foods or drinks that could stain or damage the bedding should be eaten outside. Guests are responsible for any damages caused by food or drinks inside the tents.
Do you stay and host the party?
We are responsible for full setup and tear down of the tents and décor. Hosting the party and supervising activities is up to you.
💳 Payments & Policies
What forms of payment do you accept?
We accept e-transfer, credit card, or online payments.
🧼 Cleanliness & Safety
How are items cleaned?
All linens are thoroughly laundered and equipment is sanitized between each rental for your peace of mind.
Do I need to wash linens before they are picked up?
Nope! All of our linens are cleaned and disinfected between every rental, whether they were used or not. Mattresses are protected with waterproof covers and everything is sanitized so you can be confident it’s fresh and ready for the next party.